A-Z Fan Guide 2014-2015

Download the PDF version here.

A-Z INDEX

A

ADA ACCOMODATIONS

Raymond James Stadium and its amenities were carefully designed to provide an enjoyable experience for all guests within the guidelines of the Americans with Disabilities Act. Disabled and wheelchair seating is available throughout RJS. For more information, please ask for the Accessibility Guide at any Guest Services booth or visit www.raymondjamesstadium.com

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ADDRESS

4201 N. Dale Mabry Highway, Tampa, FL 33607

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AISLE POLICY

Continuous standing in aisles and sitting on steps is prohibited at all events.

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ALCOHOL SALES & POLICIES

RJS works hard to promote responsible consumption of alcoholic beverages. Fans should be aware of the following alcohol policies:

  • All guests purchasing alcohol must be prepared to show valid identifica-tion
  • Alcoholic beverages will be limited to two per person per purchase
  • Alcoholic beverage sales at portable and permanent concessions stands on the main and upper concourses will cease at the beginning of the fourth quarter of a football game or its equivalent at other events. The club section, however, may serve alcohol until the end of the event
  • Guests passing alcohol to minors
    or guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected or subject to arrest
  • Alcoholic beverages may not be brought into the stadium. Any attempt to bring in alcohol will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or have their ticket(s) revoked
  • ARAMARK reserves the right to refuse services at any point in time to any patron that they deem as intoxicated
  • No alcohol may be taken out of the stadium

    See Designated Driver and Safe Ride Home

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ANIMALS

Service animals or those in training for guests with disabilities are allowed on RJS property. All other animals are prohibited.

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ARRESTS & EJECTIONS

It is our goal to avoid ejections or arrests as much as possible; however, it is of primary importance that each guest be able to enjoy a quality stadium experience while in attendance. We will enforce

rules and regulations and eject or remove an individual from the stadium, without refund, when they do not abide by policies, rules or generally accepted standards of behavior that are consistent with safety or security.

See Fan Code of Conduct on page 5&6 

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ATMS

ATMs are located on the main concourse near sections 119 and 144, on the club concourses near sections 217 and 242, and on each upper deck near sections 318 and 343. There is one ATM outside the

stadium in the south plaza near the Ticket Office.

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B

BABY CHANGING TABLES

For your convenience, baby changing stations are located in all restrooms.

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BAG TYPE & SEARCH

Buccaneers, USF, & Outback Bowl Games

Raymond James Stadium safety measures affect the type and size of bags that are permitted into the stadium. The best approach is to not bring any bags, but if you need to, each guest can bring one (1) approved clear bag and one (1) approved clutch bag, into the stadium. The following bags are permissible in the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12” by 6” by 12”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bag or purse approximately the size of a hand, with or without a handle or strap
  • Exceptions will be made for medically necessary items after proper inspection

All stadium events:

All bags are subject to search upon entry and are subject to additional searches within the stadium. Items not permitted into RJS must be returned to the patron’s vehicle. There are no lockers outside of the stadium to store items nor can they be held by stadium personnel. All items left unattended outside the gates will be disposed of. Approved bags must be carried when approaching the queue lines prior to entry into the stadium. Prohibited bags include, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage, seat cushions, computer bags and camera bags. See Prohibited Items on page 3.

 

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BANNERS, SIGNS & FLAGS

Only hand-held signs will be permitted into RJS as long as they meet the following guidelines: Signs can’t be made of wood or metal. The content of the sign is event- related and in good taste as determined by the Tampa Sports Authority. Signs can’t be commercial, political or obscene in nature. Signs can’t obstruct another guest’s view or stadium signage; they may not be attached to rails or other signs. RJS reserves the right to confiscate signs that are in violation of this policy.

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BICYCLE PARKING

Bicycle racks are located near each stadium gate (A, B, C, D) in the dock areas surrounded by mechanical fencing. The stadium is not responsible for the loss of bicycles.

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BOTTLES, CANS & BEVERAGE CONTAINERS

For safety reasons, guests are prohibited from entering RJS with any glass or plastic bottles, cans, thermoses or hard-sided containers of any size or style. Guests in possession of bottles or cans may recycle them at the gate or return them to their vehicles.

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C

CAMERAS & VIDEO RECORDERS

Cameras that are 12 inches in length or less (including body, lens, and filter) are allowed into RJS; camera bags and cases are not permitted. Video recorders are prohibited.

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CHILDREN’S TICKET POLICY

The children’s ticket policy varies by event. Please go to the specific event page on www.raymondjamesstadium.com for more information.

  • Buccaneers – Attendees of all age must have a ticket.
  • USF- Children 3 and under do not require a ticket to gain admission.
  • Outback Bowl- Children 3 and under are free as long as they do not take up a set.
  • Monster Jam- Children 2 and under are free as long as they sit in their parent/guardian’s lap.
  • For other stadium event’s children’s ticket policy, please go to our website.

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CLUB LOUNGES

RJS has two exclusive clubs located on the east and west side of the stadium. Each club features a climate-controlled lobby and lounge complete with two full-service sports bars, HD video walls and premium concessions. Prior to Buccaneers games, each club lobby’s restaurant, known as the Lower Galley, offers an upscale buffet featuring on-site food preparation, carving areas, raw bars, pasta stations and local and regional cuisines. For restaurant reservations, call 813-350-6423. Club access varies from event to event.

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COMPLIMENTS & CONCERNS

Compliments or concerns about your stadium experience should be reported to the nearest Guest Services booth attendant or to the TSA office at 813-350- 6501. You may also submit comments through www.raymondjamesstadium.com. If you are filing a compliment or complaint about a stadium employee, be sure to include the staff member’s name and/or badge number. Thank you for your input.

See Reporting Fan Behavior

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CONCESSIONS

For large events, RJS has 42 concession stands to give guests nearly 600 points of sale for food and beverage service. Please note that not all concession stands may be open for an event. Please see Guest Services for a list of available concession stands.

See Concessions Map

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CONTACT INFORMATION

To contact us please, go to the Contact Us page.

See Phone Numbers

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CREDIT & DEBIT CARDS

The RJS Ticket Office, concession stands and club restaurants accept all major credit cards (VISA, Mastercard and American Express).

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D

DESIGNATED DRIVER PROGRAM

RJS offers Budweiser’s Good Sport Designated Driver program at all events that serve alcohol. Fans who pledge to
be a designated driver will receive a free soft drink coupon redeemable at all permanent concession stands. Driver’s license is required and patrons must be 21 or older to qualify. Visit any Guest Services booth for more information. Thank you for drinking responsibly!

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DISABLED DROP-OFF & PICK-UP AREA

Guests with disabilities may be dropped off at Lots A, B/C, and D for convenience. When picking up patrons with disabilities, please allow time for exiting traffic to clearbefore returning for them.

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DROP-OFF & PICK-UP AREA

The Mass Transit Drop-off on N. Dale Mabry Highway next to the pedestrian bridge is designated for mass transit, non-disabled drop-off, taxi pick-up and limo staging.

See Map

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E

ELEVATORS

Elevators for guests with disabilities are available near Gates A and C. Elevators in the two stadium clubs are for suite ticketholders and club or suite guests with disabilities.

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EMERGENCIES

In the event of an emergency, guests will be asked to exit the stadium and return to their vehicles. For safety reasons, they will be directed to walk immediately across one of the perimeter streets surrounding the stadium, which include: Dale Mabry Hwy, Himes Ave, Tom McEwen Blvd, or MLK Blvd. Guests will be asked to go to their vehicles and turn on their car radios, as well as check www.raymondjamesstadium.com or the official RJS Facebook and Twitter account @RJStadium on their mobile devices for re-entry information.

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ENTRANCE GATES

Guests should look on their ticket for where to enter the stadium. There are four gates – A, B, C, and D -that are for general admissions guests. Guests who have club access or are suite holders may enter in either the west club or the east club. Near the ramps at Gates A and C are special entrances for guests with disabilities.

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ESCALATORS

Escalators are located at Gates A, B, C, and D as well as in each of the clubs. The direction of escalators adjusts for traffic flow midway through events.

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EXIT/RE-ENTRY

Re-entry is not permitted unless in the event of a medical emergency.

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F

FAMILY RESTROOMS

Family restrooms are located on the main concourse next to the Guest Services booths near sections 103, 143, 118, 128 and on the upper concourse near sections 304, 317, 329 and 342. Please obtain the key from the Guest Services booth attendant and return after use.

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FAMILY SECTION (ALCOHOL FREE)

The Family Section varies per event. Please call in advance at 813-350-6500 for more information.

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FAN PROHIBITED ACTIONS

RJS is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and parking lots. The following is a list of behaviors that will not be tolerated:

  • Abusive, foul, or disruptive language and obscene gestures
  • Intoxication or other signs of impairment related to alcohol consumption or drug use
  • Fighting, taunting, or threatening remarks or gestures
  • Distributing handbills, pamphlets, etc., unless authorized by stadium management and the licensee renting the facility
  • Sampling or unauthorized collections of any kind on stadium property
  • Sitting in a location other than the guest’s ticketed seat
  • Displays of affection not appropriate in a public setting
  • Obscene or indecent clothing
  • Any disruption to the progress of the event by a guests’ actions, including throwing or kicking objects and field jumping
  • Any behavior which otherwise interferes with other guests’ enjoyment of the game
  • Smoking (except in designated locations) and spitting of tobacco
  • Entering the stadium with unlawful weapons of any kind (except those required by Florida Law or the Licensee’s admission policy)
  • Standing on chair seats or stepping over chair backs
  • Standing or sitting in walkways, aisles or ramps
  • Placing cups on the wall
  • Running or jogging
  • Failing to follow event staff instructions
  • Re-entering the stadium

 

Tampa Sports Authority reserves the right to change this list at any time. Violations may result in the guest being ejected, arrested, or having his/her ticket revoked.

 

IF THERE ARE ANY ISSUE DURING YOUR VISIT PLEASE TEXT 33607 WITH THE PROBLEM AND YOUR LOCATION, OR CALL 813-350-6501

 

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FIELD ACCESS

Guests entering the field area without proper credentials are subject to ejection and arrest.

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FIRST AID

First aid stations are located near sections 120 and 145 on the main concourse. On the upper concourse they are located near sections 319 and 344. Paramedics are positioned on the east and west walkways of the main and upper concourses and at each end zone.

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FOOD & BEVERAGE POLICY

Fans are not allowed to bring food or beverage items into the stadium. We ask that fans either leave these items in their vehicles or dispose of them at the security checkpoint before entering. Exceptions are only made for patrons that are two years or younger or for those with medical needs. Please contact Tampa Sports Authority in advance at 813-350-6500 to make special medical arrangements.

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G

GUEST SERVICES BOOTHS

GUEST SERVICES BOOTHS

Guest Services booths are located on the main concourse near sections 102, 119, 127, and 144; on the upper concourse near sections 310 and 336; in the club lobbies by the entrance and lounges next to the escalators as well as outside the stadium in the south plaza, Gate A, and Gate B. Guest Service booth attendants assist guests with lost and found, lost children or fans, emergencies, Designated Driver program, wheelchair storage, stadium directions and questions.

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H

HOST AN EVENT

Host your next private event at Tampa’s premier sporting and entertainment venue. From private tailgates, corporate meetings and weddings to activities on the field, you are sure to create an event to remember at this one-of-a-kind venue. RJS offers elite services year round to groups of 50 to 5,000. The stadium score boards, field, ship and video wall are available for use. Private event guests may be provided complimentary tours of the stadium. For more information visit, http://www.tampasportsauthority.com/host-your-event/

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HOUSEKEEPING ISSUES

RJS strives to present guests with a safe, clean and friendly environment during their visit. If a guest sees or experiences a housekeeping problem or maintenance concern, please notify event staff. Guests can also text 33607 with the location and housekeeping/maintenance issue or call the Stadium Office at 813-350-6501.

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I

INFORMATION

Guest Services booths are located on the main concourse near sections 102, 119, 127 and 144; on the upper concourse near sections 310 and 336; in the club lobbies by the entrance and lounges next to the escalators as well as outside the stadium in the south plaza, Gate A and Gate B. Guest Service booth attendants assist guests with lost and found, lost children or fans, emergencies, Designated Driver program, wheelchair storage, stadium directions and questions.

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L

LIMOUSINES

Parking for limousines varies by event. For more information, visit the parking page on www.raymondjamesstadium.com.

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LOST & FOUND

All guests looking to claim or report lost items during an event should visit a Guest Services booth. Guests inquiring about lost items at previous events should contact the Stadium Office at 813-350- 6500 during regular business hours. Lost items are brought down to the Stadium Office by the end of each event.

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LOST CHILD/FAN

Guests are encouraged to instruct children in their group to find an event staff member if they become lost or separated from their group. Lost children or fans will be taken to the nearest Guest Services booth. The party looking for the child or person should follow the same procedure. As a preventive measure, all Guest Services booths inside the stadium offer the Tag-A-Fan Program.

See Tag-A-Fan

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LOST OR STOLEN TICKETS

For lost or stolen tickets on event day, visit the Ticket Office located in the south plaza between Gates C and D.

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M

MEDICAL NEEDS

If you have a medical/special needs please contact the the Stadium Office in advance at 813-350- 6508 or http://www.tampasportsauthority.com/raymond-james-stadium/ to fill out and submit a special needs request form online. Patrons with medical needs should access the stadium through the disabled entrances at Gates A & C for general ticket holders and the East and West Club gates for club and suite ticket holders. All medically necessary bags and items will be screened. First aid locations can store medical/special need(s) items that are not permitted in the seating areas (see page 18). Complimentary cups of ice are available at concession stands and bottled water can be purchased as well. Water fountains are located throughout the stadium.

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MERCHANDISE

RJS does not have a Buccaneers or USF team store. Merchandise is sold only on event days. On the main concourse there are four permanent merchandise booths located near sections 107, 114, 132 and 139. In each of the clubs there is one permanent merchandise store, located across from sections 211 and 235. In the upper concourse, permanent merchandise stands are located near Sections 330 and 341. Other locations may be available depending on the event. Check with  Guest Services for a list of available merchandise booths.

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MILLER LITE PARTY DECK

Tickets to the Miller Lite Party Deck vary per event. For more information about access and availability, call 813-350-6500.

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MONSTER JAM

Monster Jam delivers the biggest performers on four wheels: Monster Jam trucks! The twelve-feet-tall, ten-thousand pound machines will bring you to your feet, racing and ripping up a custom-designed track full of obstacles to soar over – OR smash through. The 2015 touring season will bring more Monster Jam excitement tailored perfectly for your family’s budget, and these colorful, larger-than-life beasts are sure to capture the hearts of both young and old. For more information, visit www.monsterjam.com

 

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N

NOISEMAKERS

So as not to interfere with guests’ event enjoyment, refrain from bringing noisemakers or musical instruments into the stadium. This includes air horns, artificial noisemakers, vuvuzelas, aerosol cans, and whistles.

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O

OUTBACK BOWL

The Outback Bowl is a college football bowl game that is played on New Year’s Day, featuring teams from the SEC and Big 10 Conference. The game is a culmination of a week-long schedule of events throughout the Tampa Bay area. For more information, visit www.outbackbowl.com

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P

PAGING

Paging requests should be made at a Guest Services booth. Only emergency pages will be made.

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PARKING

Parking is available on a first-come, first served basis. There are approximately 10,000 spots on-site, as well as 15,000 off-site. Patrons pay for parking upon entrance into the lot; cash only. All vehicles that enter RJS property are subject to search. For prices, visit www. raymondjamesstadium.com as they vary each event, as do designated lots for different types of vehicles (motorcycles, buses, campers, limos, etc.). Follow the directions on the message boards that surround streets leading to the stadium for reserved, general or disabled lots. Advance parking is only sold for Bulls/ Buccaneers season ticket holders and the Outback Bowl. Contact USF, the Buccaneers, or the Outback Bowl for more information on advance parking.

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PARKING LOT POLICIES

PARKING LOT POLICIES

  • Saving parking spaces is not permitted
  • Overnight parking is prohibited
  • Kegs and large vessels are prohibited
  • Loud speakers are prohibited
  • Infringing on another guest’s tailgating area is prohibited10
  • Political campaigning, picketing,  or distributing handbills/pamphlets is prohibited
  • Sampling or distributing of items by unauthorized individuals is prohibited
  • Unauthorized collection of any kind  is prohibited on stadium property
  • No running or jogging in parking lots
  • Unlawful weapons and fireworks are  not permitted in the parking lots
  • Fans that participate in disorderly conduct, including profanity, will  be ejected
  • Tents over 10×10 without prior approval (stadium management and licensee) or proper permits are not permitted on RJS property
  • All patrons must pay the proper parking fee or present a parking pass in the stadium parking lots. The pass must remain prominently displayed in the vehicle
  • A parking fee will be charged for all spectator-type events held in the stadium
  • Parking passes are not valid for re-entries into the stadium’s parking lots. Refunds or rain checks will not be given
  • RJS’s parking lots are not available for public recreation and trespassing is prohibited in parking lots on non-event days

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PHONE NUMBERS

Stadium Office/Tampa Sports Authority

            General Phone: 813-350-6500 Event Day Phone Number: 813- 350- 6501
TDD Phone: 1-800-955-8771

Tampa Bay Buccaneers
General Phone: 813-870-2700 Tickets: 813-879-2827
Customer Service: 1-800-282-0683

USF Bulls Football
Ticket Operations: 813-974-3002 Ticket Sales: 1-800-GO-BULLS Athletic Association and Bulls Club: 813-974-2125

Outback Bowl
General Phone: 813-874-2695

ARAMARK
General Phone: 813-350-6435 Special Event Rentals: 813-350- 6414

Ticketmaster
General Phone: 1-800-745-3000

Tampa Bay Sports Commission 

  General Phone: 813-342-4075

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PIRATE SHIP

Built in 1998, the pirate ship is owned by the Tampa Bay Buccaneers. It cost $3 million and is designed to scale as a replica of an 1800s ship. The actual pirate ship is closed to the public during events. Cannons on the ship will fire during Buccaneers games. It is available to rent for parties; call 813-350-6414 for more information.

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PROHIBITED ITEMS

Please read the below list of allowed and prohibited items in the stadium. We are unable to store any items at the gates; they must be returned to your vehicle or thrown away. The Tampa Sports Authority / Raymond James Stadium is not responsible for items left behind, lost or damaged. Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behaviors. Event patrons and guests who violate these provisions will be subject to ejection without refund and loss of ticket privileges for future games.

PROHIBITED ITEMS:

  • Any item that could be used as a missile
  • Backpacks
  • Bags/Cases not approved in accordance with the NFL bag policy (For Buccaneers, USF & Outback Bowl Games)
  • Camera Bags/Binocular cases
  • Cans/Bottles
  • Coolers
  • Fireworks
  • Food/Drinks
  • Glass
  • Horns/Lasers
  • Illegal Drugs
  • Pets
  • Recreational Balls
  • Seat Cushions
  • Sticks/Poles
  • Strollers
  • Umbrellas
  • Video Cameras
  • Weapons

ITEMS ALLOWED:

  • Ponchos if worn, carried over the arm, or in original sealed clear package
  • Blankets and/or towels if unrolled or unfolded
  • Small, handheld radios or TVs with earphones
  • Binoculars
  • Still, non-professional cameras
  • Banners and/or flags without sticks or poles
  • Empty spray bottles

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Q

QUADS

RJS has four quads which correspond to Gates A, B, C and D. Gates A and C are entrances for guests with disabilities and contain elevators for those needing them.

See Map

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R

RAIN CHECKS

All events occur rain or shine. Any changes to this procedure will be noted on www.raymondjamesstadium.com prior to the event. Check the specific event page for more information.

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RAMPS

ADA compliant ramps are used as guest entrances into the stadium and are located at each gate area extending from the ground floor to the main concourse and to the upper decks. Escalators are built into the ramps allowing for easier access to all floors.

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RAYMOND JAMES

RJS is not named for some public figure or local sports legend, but rather a thriving diversified financial services firm headquartered across Tampa Bay in St. Petersburg – Raymond James Financial.

The firm’s name comes from the 1962 merger of two financial service companies, one run by Robert A. James and the other by Edward Raymond. Traded on the New York Stock Exchange (RJF), today Raymond James is a multinational company with distinct business units that serve a variety of clients, from individuals and small business owners to municipalities and major corporations.

The company has held the naming rights since the stadium’s 1998 opening and will continue as the named sponsor through at least 2015. Raymond James is the official investment services and financial  planning provider for the Tampa Bay Buccaneers.To learn more about the firm or locate a financial advisor, visit raymondjames.com.

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RE-ENTRY

Re-entry is not permitted unless in the event of a medical emergency.  During the event, call the Stadium Office at 813-350-6501.

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RECYCLING

Please recycle with the specially marked bins that are located throughout the stadium and parking lots.

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REPORTING FAN BEHAVIOR

Guests who are subjected to or witness violations of RJS’s policies can text their issue and location to 33607 or call the stadium hotline at 813-350-6501. Fans may also report the issues to event staff or visit a Guest Services booth.

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RESTAURANTS

See Club Lounges

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RESTROOMS

RJS is equipped with 88 public restrooms located throughout the stadium and a total of 1,003 fixtures. With one fixture for every 61 people, restroom lines are minimal.

See Family Restrooms

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ROADSIDE ASSISTANCE

For roadside assistance in the parking lots, call the Stadium Office at 813-350-6501, raise your car hood or notify an officer at any lot entrance. Assistance includes gas, lockout and dead battery.

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RVS/CAMPERS

For all RJS events, except Buccaneers games, RVs, buses, and campers are allowed to park on stadium property in Lot 8. During Buccaneers games, RVs must park in Lot 13 or 14. RVs, buses, and campers are not permitted to stay on stadium property overnight.

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S

SAFE RIDE HOME PROGRAM

Available only when alcohol is sold, impaired fans can participate in the Budweiser Safe Ride Home Program and receive a free cab ride within a 50- mile radius. Must be 21 years old, have a valid driver’s license, and vehicle keys. Please visit any Guest Services booth to get a Safe Ride Home.

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SCALPING

The resale of event tickets, regardless of price, is prohibited on RJS property, including the parking lots. Report violations to the nearest Guest Services booth or law enforcement officer.

See Ticket Issues

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SECURITY PROCEDURES

OUR GOAL IS TO HELP ENSURE YOU HAVE AN ENJOYABLE, SAFE AND UNFORGETTABLE GAMEDAY EXPERIENCE EVERY TIME YOU ENTER RAYMOND JAMES STADIUM.

TO ENSURE SAFETY AND SECURITY, EVERY GUEST WILL BE SUBJECT TO SEARCH UPON ENTRY INTO THE STADIUM. IN ORDER TO EXPEDITE ENTRY INTO RAYMOND JAMES STADIUM, BELOW ARE A FEW RECOMMENDED GUIDELINES:

  • ARRIVE EARLY AND AVOID THE PRE-GAME RUSH!
  • HAVE TICKETS READY IN YOUR HAND

 

TAMPA BAY BUCCANEER GAMES ONLY:

ALL FANS ENTERING THE STADIUM WILL BE SUBJECT TO A MAGNETIC WAND SEARCH FOR PROHIBITED ITEMS. TO EXPEDITE THE WANDING PROCESS, BELOW ARE A FEW RECOMMENDED GUIDELINES:

  • EMPTY POCKETS OF ANY METAL OBJECTS AS YOU ENTER INSPECTION
  • UNZIP AND OPEN COATS, JACKETS, BLANKETS AND NFL-APPROVED CLEAR BAGS AS YOU ENTER THE INSPECTION AREA

 

CLEAR BAG POLICY

IN EFFECT FOR ALL BUCCANEERS, USF, & OUTBACK BOWL GAMES. CHECK OUR WEBSITE FOR OTHER STADIUM EVENT POLICIES.

 

Each guest can bring one (1) approved clear bag and one (1) approved clutch bag, into the stadium. The following bags are permissible in the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12” by 6” by 12”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bag or purse approximately the size of a hand, with or without a handle or strap
  • PLEASE NOTE that unauthorized vendors (without proper credentials) are not permitted on Tampa Sports Authority (TSA) property. In addition, access to the stadium perimeter road will only be given to vehicles that have vehicle movement passes and arrive prior to gate opening (guest gates). Vehicle movement on the stadium perimeter road will stop 15 minutes prior to gate opening for an event.

     

    Security procedures are subject to change.

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SMOKING

Smoking, including the use of smokeless or electronic cigarettes, is prohibited in the stadium except in the following designated areas:

    • Inside Gates A, B, C, and D
    • On the main concourse outside of sections 103, 108, 118, 128, 133,143
    • Terrace of each club lounge located off the elevator lobby
    • Ramps at the ends of each club
    • Terrace of each suite level located off the elevator lobby
    • Sections 303, 308, 318, 328, 333,334 on the upper concourse

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SOCIAL MEDIA

  • Like Raymond James Stadium and Tampa Sports Authority on Facebook
  • Follow us on Twitter @RJStadium and @TampaSportsAuth
  • Follow us on Instagram @RJStadium and @TampaSportsAuthority
  • Follow us on Pinterest @RJStadiumandTSA

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SOLICITATIONS

Distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed and/or painted materials is prohibited at RJS and within its parking lots without the explicit permission of
the event presenter, team, or stadium operations staff. This includes any exchange of money while on the complex, including the solicitation for donations to charities, teams, or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the stadium property and in the parking lots will be subject to ejection or, as necessary, arrest and having all materials confiscated. Call the below numbers for permission to solicit:

• For Buccaneers games: 813-870- 2700

• For USF games: 813-974-2125
• For other events: 813-350-6500

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STADIUM OFFICE

The Stadium Office is located in the south plaza between Gates C and D next to the Ticket Office. The Stadium Office’s number is 813-350-6500 Monday through Friday 8 a.m. – 5 p.m. and on game days it is 813-350-6501. Fans can also reach the office by TDD Phone at 1-800-955-8771.

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STANDING

Fans that enter RJS are asked to enjoy the game from the comfort of the seat indicated on their ticket. When you stand, you block the view of other fans behind you. It is not the intent to limit fans’ enjoyment of the game but continuous standing in seating areas will not be permitted. Guests may choose to stand to watch the game in the end zones, club lounges or concourses. Please follow the directions of ushers and security.

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STROLLERS

Strollers are not permitted into the stadium.

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SUITES

RJS has three private suite levels featuring 195 air-conditioned luxury suites, which include fully retractable windows, multiple televisions, private bar, private restrooms and seating for 8-46 guests. Suites are accessible from either the east or west club entrances.  For more information, call 813-870-2700 ext 1344.

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T

TAG-A-FAN

The TAG-A-FAN program returns lost children/fans to their ticketed seat. Free ID bracelets display the fan’s seat location making it easy for event staff and law enforcement to reunite separated parties. To locate a lost child/ fan or to sign up, go to the nearest Guest Services booth or notify event staff.

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TAILGATING

Tailgating is permitted in stadium parking lots. However, please respect fellow fans by only occupying one parking spot; saving spaces is not permitted. Tailgating should only take place directly behind each fan’s own vehicle. Blocking other spots, walkways, or any aisle ways with tents, trailers, chairs, coolers, or barbecues is not allowed. Please leave room in driveways for emergency response vehicles.

See Parking Policies

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TAMPA BAY BUCCANEERS

The Tampa Bay Buccaneers are a member of the South Division of the National Football Conference (NFC) in the National Football League (NFL). For more information, visit www.buccaneers.com

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TAMPA SPORTS AUTHORITY

The Tampa Sports Authority is the manager of Raymond James Stadium. The Authority was created on May 28, 1965, by Governor Hayden Burns for the purpose of planning, developing, and maintaining a comprehensive complex of sports and recreational facilities for the Tampa Bay area. The Authority also operates three golf courses: Babe Zaharias, Rocky Point, and Rogers Park. The courses are owned by the city of Tampa and operate financially independent from the stadium. The Authority is also the landlord for the George Steinbrenner Field and the Tampa Bay Times Forum.

For more information, visit  www.tampasportsauthority.com

 

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TAXIS

Taxis await guests at the Dale Mabry mass transit on the northeast corner of the stadium.

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TEXTING

Guests who are subjected to or witness violations of RJS’s policies can text their issue and location to 33607 or call the stadium hotline at 813-350-6501. Fans may also report the issues to event staff or visit a Guest Services booth.

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TICKET ISSUES

The resale of event tickets, regardless of price, is prohibited on stadium property. Fans purchasing tickets from someone other than specifically designated ticket distributors, such as Ticketmaster, do so at their own risk. RJS is not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. For any other ticket issues, such as duplicate or lost tickets, please see event staff.

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TOURS

RJS is proud to offer exclusive behind- the-scenes tours. Tour guests will have backstage access to many different aspects and workings of the stadium. This one-hour journey through the stadium includes a visit to the field, locker room, a private suite, Buccaneer Cove, and more. Public walk-up tours are offered most Mondays, Tuesdays, Wednesdays, Thursdays at 2:30 p.m. No reservations are required, but please call 813-350-6500 to ensure tours will run on your preferred date. Please note that tours on the week of an event are subject to cancellation. Private group tours are offered most Tuesdays, Wednesdays, Thursdays and Fridays at 10:30 a.m. Groups must have a minimum of 10 guests to make a reservation and be booked at least two weeks in advance. For more information and pricing, please call 813-350- 6500 or visit our website at http://www.tampasportsauthority.com/stadiumtours/

 

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TRAFFIC

Raymond James Stadium offers live traffic and parking updates prior to kick-off via Twitter page, @rjstadium For other social media information, see page 24.

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U

UMBRELLAS

Umbrellas are not permitted inside the stadium. Please leave them in your vehicle. If left outside the gate, they will be confiscated and thrown away.

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UNIVERSITY OF SOUTH FLORIDA

The University South Florida Bulls compete in NCAA Division I and are a member of the American Athletic Conference. For more information, visit www.gousfbulls.com

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V

VIDEO BOARD MESSAGES

For announcements at Buccaneer games, call 813-870-2700. Announcements are not available at other events.

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W

WATER FOUNTAINS

Water Fountains are available in sections 103, 118, 120, 126, 129, 143, 145, 151, 208, 209, 211, 212, 214, 232, 233, 234, 236, 237, 239, 302, 316, 319, 327, 330, 341 and 344. They are also available on the corner entrances at ramps A, B, C and D. Complimentary cups of ice are also available at each concession stand.

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WEBSITES

www.tampasportsauthority.com

www.raymondjamesstadium.com

www.gousfbulls.com

www.buccaneers.com

www.outbackbowl.com

www.monsterjam.com

www.stadiumjumping.com

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WHEELCHAIR & COMPANION SEATING

Disabled and wheelchair seating is available at all price points throughout the stadium. Gurney viewing positions are available in the end zone areas. For more information, please ask for the Accessibility Guide at any Guest Services booth or go to www.raymondjamesstadium.com.

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WHEELCHAIR STORAGE

Wheelchair storage is available at all Guest Services booths. Tampa Sports Authority is not responsible for wheelchairs and patrons leaving them do so at their own risk.

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WILL CALL

Will Call is located in the Ticket Office, which is in the south plaza of the stadium between Gates C and D next to the Stadium Office. To claim tickets at Will Call, guests must show proper identification that matches the name on the tickets. For hours of operation, go to our Ticket Office page.

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Quick Links